CUSTOMER EXPERIENCE: WHAT PROGRESS DOES AI BRING IN TERMS OF CUSTOMER KNOWLEDGE AND LIABILITY ANALYSIS? WHAT IS THE FORMAT OF KYC 2024? HOW IS THE CUSTOMER JOURNEY EVOLVING?
HOSTED BY: Mathilde CASTAGNA, Journalist - L'AGEFI
SPEAKERS:
- Maxime HECKEL, Partner - financial advisory - DELOITTE
- Romain JEROME, Chief digital officer group - CA INDOSUEZ
- Begoña MICHELENA, Customer Service Manager - EDMOND DE ROTHSCHILD ASSET MANAGEMENT (FRANCE)
- Christopher SOARES, CIO - NEUFLIZE OBC - ABN AMRO